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General Datacenter Information
Our Datacenter Provider owns and operates three private data centers. By owning the data centers rather than leasing, they are able to design, build and maintain an ideal server environment. This allows us to provide our clients fast, secure and reliable performance at all times.
Data Center Design
The network has been designed to accommodate clients demanding the highest quality network performance. There is a central focus on redundancy allowing our network to rapidly self-heal failures without interruptions to connectivity. All of the infrastructure is owned by our Datacenter Provider, LiquidWeb.
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Datacenter Topology, Routing and Switching
The network has been designed to accommodate clients demanding the highest quality network performance. There is a central focus on redundancy allowing our network to rapidly self-heal failures without interruptions to connectivity.
Our redundancy is multi-tiered with N+1 internal device elements as well as entirely redundant chassis allowing any routing device to fail without interrupting client data connectivity. All core routing and switching equipment is state of the art Cisco.
Providing the highest quality Internet connectivity and performance is our top priority. We have selected premium Tier-1 bandwidth providers, ensuring minimal latency and fast connections to all points of the global internet.
We are proud to feature direct connectivity with AT&T, Verizon, Sprint, Savvis and Level3. Our aggregate connectivity reaches an astounding 8,500+ networks just a single network away from our uplinks.
Redundant Fiber Entrance expandable to 1840 Gigabits per second
Multiple Redundant Gigabit Ethernet links to Data Center 1 and Data Center 2
Fully Redundant Cisco 6509 Sup720 Distribution Switches
Redundant Gigabit Ethernet links to each rack switch
Cisco 2960 48 Port 10/100 rack switches
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Pro-Active Network/Server monitoring
The Support Team is professionally educated and available on site at each data center 24 hours per day. There are currently over 150 engineers employed at the Datacenter. This includes a dedicated Sonar Monitoring division that monitors and pro-actively responds to, and corrects, any issue that is identified. This includes network, hardware, infrastructure and application level errors. Heroic Support allows our customers to rest easy knowing their web sites are in good hands.
Datacenter access is strictly limited to technical staff. Electronic security systems control data center access and are accompanied by a full compliment of motion detecting security cameras which monitor the entire facility. Our DataCenter facility external walls are reinforced poured concrete. We are a fully managed facility, which means we have level 3 technicians on site 24 hours per day, allowing incident response times to be kept to a minimum.
Our average support request phone call is answered within 20 seconds, with an average electronic support response time of 10 minutes.
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Datacenter Power Supply
Our power systems feature extensive fault tolerance and resilience at every layer. Incoming service is routed underground to a dedicated on-site transformer. This system routes to our automatic transfer switch which monitors power quality, and automatically transfers to our emergency generators in the event they are needed. Each facility is also protected by one or more uninterruptible Power Supplies (UPS), featuring redundant battery cabinets and full maintenance bypass cabinets allowing for service and upgrades without interruption of power to our servers.
Liebert Precision power distribution units handle final power transformation and distribution to racks, ensuring clean consistent power to data center equipment.
Each facility has multiple emergency generators waiting on standby, featuring over 24 hours of autonomous runtime before requiring refueling. Each generator is test run at least once a week to ensure they are ready in the event they are needed.
Generator power is activated automatically in the event of a utility failure by the transfer switch. The data center load is maintained by the UPS units with at least 15 minutes of capacity, however this is not necessary as the generator is active and up to speed within 10 seconds of a power failure.
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Datacenter Cooling
Environmental processing systems include redundant Liebert Precision 22 ton up flow air conditioning units. Temperature and humidity are precisely regulated year round to ensure optimal equipment reliability. Each unit contains independent compressors and cooling loops to further enhance fault tolerance and reliability. Air filtration systems actively remove foreign particulates from circulation and cycle the entire data center air supply in a matter of minutes.
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Shared Hosting Packages
Our Shared Hosting platforms have been designed to provide an affordable solution for most small Companies and E-Commerce sites. Offering just the right quotas and features make TVI Shared Hosting the logical choice.
Reseller Hosting packages
